How to Fix QuickBooks Freeze Problem
Sep 06 2019

QuickBooks is a widely used accounting software throughout the world. Nevertheless, bugs and errors may appear when using this software. Sometimes QuickBooks freezes while working, QuickBooks does not shut down when you try to close it. In this blog, we are going to discuss the causes and solutions of QuickBooks Freezes.

When does QuickBooks freeze?

When installing the QuickBooks desktop version, it is quite likely that the installer may freeze for a few seconds or even stop responding to user commands. Basically, it can get stuck on the "Installing ABS PDF Driver ..." window. You want to get rid of it eagerly to start QuickBooks operations.


Reasons behind "Keep QuickBooks Freeze"

The following is a list of reasons why QuickBooks freezes:

  • The Windows operating system is outdated.

  • If the user account is enabled that could also be the reason for QuickBooks locking.

  • When the DDF and user preference files are damaged.

  • Due to some risk, the file does not allow you to operate Windows.

  • This may also be the cause of the error if the applications are running in the background.

Solutions to solve the problem of QuickBooks freezing

Below are troubleshooting steps to solve "QuickBooks Freezing Up":

Solution 1: Rename DAT and DDF Files

  • First, close the company files on all systems.

  • Search the company directory and change the name from DAT to OldUserPRef.DAT.

  • Remove every file with a DDF extension.

  • Now, you have to open the company and confirm the payment to save it from the same directory.

  • Finally, you have to print it by clicking print.

Solution 2: Close Tablet PC Input Services

  • Press Windows R, type MSC and choose OK.

  • Double-click Tablet PC Input Service.

  • Now, choose the Stop service option.

  • Again, double-tap on the tablet input service and choose Properties.

  • Now, you have to disable the startup type and press OK.

  • Restart QuickBooks.

Solution 3: Block Program in Task Manager

  • First, operate the task manager.

  • Now, highlight programs starting with .qb

  • At the bottom of the page, select End Task.

  • Block the task manager.

Solution 4: Stop the QBW32.exe Process

  • Click right on the Windows taskbar.

  • Choose the Start Task Manager.

  • Now, choose the Process tab.

  • Click on the image name so that it is filtered alphabetically.

  • Search and select EXE.

  • Click End Process.

Solution 5: Download the QuickBooks install tool

  • Download Install QuickBooks Diagnostic Tool.

  • Install the file on the desktop.

  • Closing every program before the run

  • Once the program is complete, restart your system.

Solution 6: Download clean install tool

  • Download the QuickBooks Clean Install Tool.

  • Save it on the desktop.

  • Now, install Open QuickBooks Clean Utility.

  • Click I accept all license agreements.

  • Choose your QuickBooks version 

  • Press continue.

  • Now, click on OK.

Solution 7: Uninstall QuickBooks Desktop

  • Choose Windows R and open the run command.

  • Find the control panel and press OK.

  • Choose Programs and Features.

  • Choose Uninstall a Program.

  • Now, click QuickBooks from the list of programs to uninstall.

  • Finally, you will have to go through the on-screen instructions to finish this process.


In the blog above, we have described possible solutions to fix the problem of keeping QuickBooks stable. If you have not yet resolved the issue of QuickBooks Freeze, call the QuickBooks Support phone number immediately.

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